A quick guide for businesses to get the most out of Facebook, Instagram and WhatsApp.
During Ramadan, people look to technology to stay up-to-date and connect with family and friends.
As a result of the pandemic, more people are connecting online through their mobiles as a safer alternative for Ramadan-related activities – from prayer groups to shopping.
With the bulk of shopping expected to take place online, here’s a handy guide to ensure that your business is Ramadan ready across the Facebook family of apps.
- Keep your social media business profile updated with your latest business information. Make sure you include your contact information, updated opening hours and delivery options.
- Highlight important announcements. To proactively inform and educate your community, consider creating an announcement post on your Facebook Page or Instagram business profile. You can pin important announcements to the top of your page for ease of viewing.
- Increase your daily posting frequency. Repackage your content into a variety of different post types such as text-only, photos, videos, links, stories and live video.
- Use the WhatsApp Business App to personally connect with your customers and engage them with features like automated messages and an interactive product catalog. Go to WhatsApp business here to learn more.
- Go Live on your social media channels to communicate with your community in real time and answer their questions.
- Engage with your community by replying to their comments and connecting with them to address their questions or issues.
- Use images appropriate to a COVID-19 context. Facebook has partnered with Getty Images to launch an image library containing a selection of diverse, mobile-first stock imagery for Ramadan. To access the images, email or . You’ll receive a password to review and download images.
- Set up a Facebook Shop and activate Instagram Shopping. Shops are an easy way for you to create a customised digital storefront across our family of apps. Your shop gives you the ability to inspire your customers and help them find the products that are right for them. Shops are simple to set up, seamless to use, load faster compared to a mobile website and are global in scale. To learn how to set up a Facebook Shop here. To activate an Instagram Shopping account, go here.
- Engage your community through Stories. Always share new posts and updates to your stories, and consider using the Poll and Question stickers to connect with your customers.
- Use Groups to connect with your community. From other business owners to people within your industry, find support and learn from your peers.
- Use Facebook’s data and insights to market your brands effectively. Benefit from the data and insights on meaningful marketing during Ramadan collated by Facebook Business team. To access the data, visit here.