As the first National bank in Bahrain with a rich history that goes as far back as 1957, the National Bank of Bahrain (NBB) has a lot to show for in its journey spanning more than six decades. Easy access to secure and convenient banking is perhaps the crown jewel among them.
We know that we’re living in unprecedented times in which one’s safety is associated with staying at home. It’s precisely why we’re highlighting six key features and services that’ll help you during these times. Those are the same features that helped NBB spearhead the efforts to set new standards for safe banking in Bahrain.
1) Tap & Go
The Tap & Go feature is available across all contactless NBB credit, debit and prepaid cards. The NFC technology enables you to make instant payments with just a tap of your NBB card wherever you’re shopping, be it your neighborhood grocery shop, hotels during your holiday trip, or the local coffee shop where you meet your buddies — as long as the Point-of-Sale (POS) has a contactless symbol on it, you’re good to go.
Here’s a quick review of what you need to know about the Tap & Go feature:
- There are two types of Tap & Go payments: ones that you need to put your PIN code for, and ones that do not require a PIN.
- There is a daily transaction limit for PIN-less transactions of BHD 50, although it can vary depending on the POS terminal and the country.
- The Tap & Go feature is available by default on all newly issued NBB debit, credit, and prepaid cards.
- The feature is available on all NBB POS terminals in Bahrain.
- It is available internationally and the PIN-less transaction limit is subject to the country’s limits.
2) Open Banking
NBB paved the way for some serious reforms in Bahrain’s banking ecosystem by rolling out the first Open Banking solution “NBB Aggregator”, in partnership with Tarabut Gateway. The aggregator allows you to access all your bank accounts from a single platform, the NBB App.
No need to worry, the service is confidential to the client and secure, as the service is only available for customers that explicitly consent to share their data with the platform. It compiles and presents all key information about your accounts, cards, and loan balances across different banks in Bahrain in one simple, intuitive interface. This way, the customers themselves have better control of and a complete overview of their data.
Soon, sophisticated analytics platforms enable the customer to receive financial product offers customized to the users in a way that could be a win-win solution for all. Here’s a detailed guide to NBB’s Open Banking solutions for those of you interested.
The NBB Mobile Banking service is designed to give you access to key account functionalities anytime, anywhere — even when on the move. It facilitates money transfer, inquiries on accounts and credit cards, Fawri, Fawri+, Fawateer Remittances, Personal Finance, and Management (PFM), among other features.
If you’re a business owner, you’d be more than pleased to know that you can monitor your cash flow with NBB’s Business Online Banking, and have your funds transferred in your chosen currencies. Not only so, you also benefit from the following features:
- Local Payments (Fawri, Fawri+)
- Cross Border payments
- Facility to initiate single and bulk transfers
- Support for ERP / Accounting system for supplier payments
- Customized approval workflow
- Salary Payments
- Allowance & Other payments for employees
- NBB Credit card payments and Bill payments using Fawateer
- Request for Demand Draft & Manager Cheque.
In addition to these, there are several other self-service functionalities. Just in case you’re yet to subscribe to NBB’s online banking services, head over to the official NBB online portal, select the Online Banking tab, click on New Users, and follow the on-screen instructions.
NBB also has a Sign Video service to facilitate safe and convenient access to thousands of hearing-impaired customers in Bahrain. This service comes with a real-time online interpreter who helps these customers communicate with the bank using sign-language.
Users can easily leverage this service from any computer or mobile phone with a camera, a Skype account, and of course, a working internet connection.
To access the online interpreter, the user needs to enter SignVideo@nbbonline.com in the search field and hit enter. Once it is added to their contacts, the user can select SignVideo@nbbonline.com and click on the video call icon to get in touch with an authorized NBB online interpreter.
Users can get access to a wide range of services using this feature, including:
- Real-time accounts and cards inquiries
- Raise debit and credit card disputes.
- Transfers and remittance inquires.
- Access e-channels.
- Inquire about branch timings
To ensure that you have uninterrupted access to NBB’s support desk, the bank has deployed a dedicated team of trained professionals. They are ever-ready to register your feedback and help you resolve any issue.
It’s a 24/7 service that any NBB customer can use by dialing +973 17214433. NBB also has an Interactive Voice Response System (IVR) that not only helps you resolve your requests and comments but also lets you conduct certain types of transactions.
If you need any additional information about these popular NBB features and services, feel free to reach out to Startup MGZN using any of our social media channels over at Instagram, Facebook, LinkedIn, and Twitter.