The Labour Fund ‘Tamkeen’s Customer Service Center in Seef Mall has recently been awarded the Golden Trophy amongst 8 other centers in the second edition of “Taqyeem” program led by the Government Service Center Evaluation Committee.
Representatives of the Evaluation Committee Taqyeem led by His Excellency Dr. Shaikh Abdullah bin Ahmed Al Khalifa the Undersecretary of International Affairs at the Ministry of Foreign Affairs and the Chairman of Derasat, alongside the Vice Chairman of Taqyeem visited Tamkeen’s Customer Service Center in Seef Mall to put up the Golden Award, demonstrating the organization’s excellence in providing the best customer service in accordance with the highest quality standards, in terms of speed and efficiency. On this occasion, Dr. Ebrahim Mohammed Janahi, the Chief Executive of Tamkeen, expressed his gratitude and appreciation for being recognized by H.R.H. Prince Salman bin Hamad Al Khalifa, the Crown Prince, Deputy Supreme Commander, and First Deputy Prime Minister.
The Government Service Center Evaluation Committee was established as part of HRH’s ongoing efforts to improve the quality of government services and increase customer satisfaction through streamlining services, enhancing the Human Resources and ICT departments, which in turn will encourage transparency, competitiveness, and creativity.
Dr. Janahi adds stating: “At Tamkeen, we ensure the implementation of our strategy pillars, which includes improving the quality of our services at all levels in order to achieve more diversity, acceleration, and sustainability, as our strategy entails. As such, this requires us to double our efforts to achieve the highest performance standards by activating advanced measurement tools, be open to best practices, and measure customer satisfaction, along with continuous training for our employees to enhance their performance and position them as distinguished role models in the field of customer service.”
The evaluation of the government service centers is based on 5 main criteria’s: Ease of accessibility to the centers, excellence in services offered, compatibility of the centers’ environment, smooth management of clients and focusing on the effectiveness of the administrative processes applied by the centers, including processing customer feedback.
The award comes as apart of Tamkeen’s continuous efforts to improve their customer service and upgrade their experience in accordance with the highest internationally approved standards through training Tamkeen’s employees and have them qualified to be experienced and efficient customer service consultants.
Tamkeen is also keen on developing the center’s facilities and improving its services by increasing the center’s capacity, in addition to increasing the number of customer service operators and platforms, and not to mention increasing the number of self-service platforms, adding micro-meeting rooms to accommodate customers.
The center is also equipped to serve special needs customers through its “Priority Track” dedicated to disabled individuals, pregnant women, elderly and those that require speed and attention.
It’s worth mentioning that Tamkeen’s Customer Service center has been awarded twice within the Gold Category in the first edition of this program held last year – the two Tamkeen Customer Service centers were Seef Mall and the Bahrain Chamber of Commerce and Industry.