Zain Bahrain has won the ResponseTek C.A.R.E Award for its outstanding Customer Experience program and it has secured the first place in the category.
The criteria included how well customer services listen to their customers, how well employees are directly connected and whether they learn from the customer voice, as well as the engagement levels of the employees in action when they’re trying to provide a better customer experience.
Zain Bahrain General Manager Mohammed Zain alabedin said: “Zain Bahrain has established itself as a leader in the Customer Experience space and in using the Voice of Customer to drive sustainable business improvements. We are proud to be honored with such a prestigious award which recognizes our efforts in this field and our customer-first culture across all our service channels.”
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