Bahrain’s Information & eGovernment Authority (iGA) announced that it has been granted the ISO 20000:2011 certification for the group’s IT service management systems.
According to iGA’s statement, the certificate was granted to iGA as they have successfully met all regulations and requirements during the auditing process by the internationally certificated Bureau Veritas. This, in turn, makes iGA one of the first government entities to receive this international recognition.
But what does the ISO certification mean? Why is it so important to iGA? Well, this certification confirms the authority’s efforts in developing an advanced IT infrastructure and work environment that supports the designing, applying and utilizing the best procedures related to managing IT services and electronic operations.
The statement issued by iGA adds that the ISO certificate reflects the advanced level of IT services and continuous development processes that aim at providing international standards, high-quality eServices in an electronic environment with the highest levels of security and protection for all assets and information in all public sectors.
Shaikh Salman bin Mohammed Al Khalifa, acting vice chief executive of operations and governance at iGA, stated that receiving the ISO certificate by the IT sector, under the supervision of iGA operations director Mohammed Khalifa Al Yassi along with the efforts of the working team is considered a significant achievement especially that it is internationally certified in the IT service management field.
For those who didn’t know, ISO20000 is a world-class standard in the IT field conducted by the non-profit organization, International Organization for Standardization.